Information We Collect
We may collect and process the following categories of data:
1. Personal Identification Data
• Full name, gender, date of birth, nationality, identification numbers (e.g., Aadhaar, passport) when required for bookings or permits.
2. Contact Information
• Email address, phone number, residential address, and emergency contact details.
3. Travel & Booking Information
• Trip preferences, selected itineraries, booking history, and payment details.
4. Geolocation Data
• Real-time location for safety tracking, meeting coordination, and navigation during treks (only when you enable location services).
5. Technical Data
• IP address, device identifiers, operating system, browser type, app usage statistics, and referring URLs.
6. Media Content
• Photos or videos taken during trips (only with your consent) for promotional purposes.
Purpose of Data Processing
We process your personal data for the following lawful purposes:
• Service Delivery: To arrange and manage treks, tours, transport, accommodation, and associated bookings.
• Safety & Compliance: To ensure participant safety during treks and comply with local regulations.
• Communication: To send booking confirmations, safety alerts, itinerary updates, and important notices.
• Personalization: To tailor recommendations using our AI-based travel planning system.
• Legal Obligations: To comply with statutory, regulatory, and governmental requirements.
• Marketing: To send offers, promotions, and event updates (only where legally permitted and with your consent).
Legal Basis for Processing
We rely on the following legal grounds:
• Performance of a contract (e.g., trip booking)
• Compliance with legal obligations
• Legitimate interests (e.g., service improvement, safety monitoring)
• Your explicit consent (e.g., marketing communications, GPS tracking)
Data Sharing & Disclosure
We do not sell personal information. We may share limited data with:
• Service Partners: Hotels, transport providers, trek leaders, and event organizers strictly for booking fulfilment.
• Technology & Payment Providers: To process payments, manage hosting, and provide analytics.
• Law Enforcement & Regulators: When required by applicable laws or legal processes.
All third parties are bound by confidentiality agreements and must comply with applicable data protection laws.
International Transfers
Your information may be transferred to and processed in countries outside your residence, including where data protection laws may differ. We ensure appropriate safeguards (e.g., contractual clauses) are in place.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes stated in this Policy, comply with legal requirements, resolve disputes, and enforce agreements. Travel booking records are typically retained for 7 years unless a longer period is legally required.
Data Security
We implement industry-leading security measures, including encryption, secure servers, access controls, and regular audits to protect data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security
Your Rights
Depending on your jurisdiction, you may have the right to:
• Request access to your data
• Request correction or deletion of your data
• Restrict or object to data processing
• Withdraw consent at any time (without affecting prior lawful processing)
• Lodge a complaint with a data protection authority
Requests can be made to team@mstrip.in and will be processed within the legally required timeframe.
Children’s Privacy
Our services are not intended for children under 15 years old (or the age of majority in your jurisdiction). We do not knowingly collect data from minors without parental consent.
Cookies & Tracking
We use cookies, beacons, and analytics tools to enhance functionality, improve user experience, and analyze traffic. You can disable cookies in your browser settings, but some features may not function correctly.
Third-Party Links
Our services may link to third-party websites or applications. We are not responsible for their privacy practices, and we recommend reviewing their policies before providing personal data..
Policy Updates
We may update this Policy at any time to reflect changes in our practices, technology, or legal requirements. Updates will be posted with a revised “Last Updated” date. Continued use of our services after changes indicates acceptance
Contact Information
For questions or requests regarding this Privacy Policy or our data practices, please contact:
MysTrip – Office
Email: team@mystrip.in
Phone: +91 7568922322
Address: Manipal University Jaipur, Bagru, Rajasthan - 303007